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Use live server
Per-Incident Support Services for our techs to diagnose, troubleshoot,
and solve you specific server problems.
No more hourly or minutes charge if it’s one hour, three hour
or more still you pay 99.99 only
Common problems we fix
• Virus remove
• Spy-ware removes
• Exchange Server problems
• Users, computer setup
• Data Backup
• Windows Alerts and Error messages
• Network Policy setup
• Slow network connections
• Software installations
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• Primary Help Desk Trouble Ticketing
• Secondary Email, Telephone Support
• Remote Support / Remote Control
• Operational Assistance for Advanced Software
• Server Hardware, Software Inventory
• Microsoft Security Patch Management
• Windows Alerts and Error Monitoring
• Network Monitoring / Alerts
• Network Policy Enforcing
• Microsoft Exchange Mail Server Management
• Antivirus software Management
• Spy-ware / Ad-Aware Management
• Email and Backup Policies
• Backup Monitoring
• Consulting for Purchasing
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Primary Help Desk Trouble Ticketing
Using CyberneticLive.com Help Desk Ticketing system, users can send
a request for almost any Software and hardware problem. Your CyberneticLive.com
Technicians will respond and resolve the issue
Secondary Email, Telephone Support
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In the event that a customer can not access online Help Desk ticketing
system or the Help Desk ticketing system is unavailable, the customer
may email or call the CyberneticLive.com service technicians and request
assistance. Customer should be aware that this Email, Telephone Support
is not as reliable as the Help Desk ticketing system.
Remote Support/Remote Control –
For maximum efficiency, CyberneticLive.com support includes a Remote
Support system that allows to our technicians to troubleshoot and
repair most issues, keeping your computer system as productive as
possible. Remote Support/Remote Control mean that problems are resolved
faster without the cost and wait of on-site visit. Not all computer
problems can be resolved remotely, but on-site visits are often shorter
because of the information gathered by the cybernetic Live Remote
Support technician.
Operational Assistance for Advanced
Software –
Depending on the complexity of your software systems, your computer
software environment may be considered advanced. Prior to engaging
in a service plan, your CyberneticLive.com technician will determine
whether your software is advanced or standard.
PC Hardware, Software Inventory–
It is very helpful to know what hardware and software is installed
and running on your computer System. This inventory information will
help CyberneticLive.com service technicians to resolve problems and
upgrade systems. Also, when it is time to upgrade software, it is
an easy task to determine which of your computer systems is compatible
and which may need upgrading.
Microsoft Security Patch Management
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For your computer security, nothing is more important than maintaining
up to date security patches from Microsoft for both the Windows operating
system and Microsoft Office software. Your CyberneticLive.com service
Technicians will monitor and maintain the patches and provide you
with reporting as required to make sure you computer system are up
to date.
Windows Alerts and Error Monitoring
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Things can go wrong with your server system long before you notice
team, there may be warnings reported by your server system. These
alerts and errors can trigger your CyberneticLive.com Support Tool
to notify our technicians that something may be going wrong. These
errors and alerts can also be used to diagnose any problems that might
occur on your system.
Network Monitoring/Alerts
If your network is down, we’ll know about it. If it is compromised,
we will be alerted. We receive instant notification on your behalf
for any hardware changes, software changes, policy violations, low
disk space, unapproved network access, new devices on the LAN, etc.
allowing us to respond immediately to any unauthorized use.
Network Policy Enforcing –
Think how much of your valuable data is exposed on your network to
people that compromise the security of your proprietary and sensitive
data? Regardless of the type of network you are using, the CyberneticLive.com
Server Support tool can be utilized to secure and protect your valuable.
Microsoft Exchange Mail Server Management
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This service is offered Managing and monitoring your Microsoft exchange
server system.
Antivirus software Management –
Antivirus software is one of the most important programs on your server
system. Your CyberneticLive.com service Technicians will do their
best to make sure that your virus programs are running smooth and
up-to-date.
Spy-ware/Ad-Aware Management –
Spy-ware/Ad-Aware software provides a necessary line of defense against
unwanted software, internet pop-ups that have the power to expose
your valuable data and destroy the productivity of your users. Your
CyberneticLive.com service technicians will do their best to make
sure that your Spy-ware / Ad-Aware program is running and up-to-date.
Email and Backup Policies –
Your CyberneticLive.com Technician provides an outline for email and
backup policies to promote the reliable and secure data protection.
These polices are a very important part of an overall security plan.
Backup Monitoring –
In your server system nothing is more important than maintaining recoverable
backups. Your CyberneticLive.com service Technicians will monitor
your backup processes; or help you develop them and monitor them if
you do not. We will notify you in the event that your backup fails
and work with you to develop a recovery plan.
Consulting for Purchasing –
As part of CyberneticLive.com Support service agreement, your CyberneticLive.com
service Technicians as your advocate will provide you with time and
money saving purchasing advice. There are many options on the open
market and buying the proper hardware and software can make a huge
difference in your ultimate productivity.
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