Cybernetic Networks Inc - IT Support Services Company, IT Outsourcing, Computer Support


Use live server Per-Incident Support Services for our techs to diagnose, troubleshoot, and solve you specific server problems.

Common problems we fix • Virus remove issues • Spy-ware removes • Exchange Server problems • Users, computer setup • Data Backup • Windows Alerts and Error messages • Network Policy setup • Slow network connections • Software installations



• Primary Help Desk Trouble Ticketing • Secondary Email, Telephone Support • Remote Support / Remote Control • Operational Assistance for Advanced Software • Server Hardware, Software Inventory • Microsoft Security Patch Management • Windows Alerts and Error Monitoring • Network Monitoring / Alerts • Network Policy Enforcing • Microsoft Exchange Mail Server Management • Antivirus software Management • Spy-ware / Ad-Aware Management • Email and Backup Policies • Backup Monitoring • Consulting for Purchasing

Primary Help Desk Trouble Ticketing Using CyberneticLanka.com Help Desk Ticketing system, users can send a request for almost any Software and hardware problem. Your CyberneticLanka.com Technicians will respond and resolve the issue



Secondary Email, Telephone Support – In the event that a customer can not access online Help Desk ticketing system or the Help Desk ticketing system is unavailable, the customer may email or call the CyberneticLanka.com service technicians and request assistance. Customer should be aware that this Email, Telephone Support is not as reliable as the Help Desk ticketing system.



Remote Support/Remote Control – For maximum efficiency, CyberneticLanka.com support includes a Remote Support system that allows to our technicians to troubleshoot and repair most issues, keeping your computer system as productive as possible. Remote Support/Remote Control mean that problems are resolved faster without the cost and wait of on-site visit. Not all computer problems can be resolved remotely, but on-site visits are often shorter because of the information gathered by the cybernetic Lanka Remote Support technician.



Operational Assistance for Advanced Software – Depending on the complexity of your software systems, your computer software environment may be considered advanced. Prior to engaging in a service plan, your CyberneticLanka.com technician will determine whether your software is advanced or standard.



PC Hardware, Software Inventory– It is very helpful to know what hardware and software is installed and running on your computer System. This inventory information will help CyberneticLanka.com service technicians to resolve problems and upgrade systems. Also, when it is time to upgrade software, it is an easy task to determine which of your computer systems is compatible and which may need upgrading.



Microsoft Security Patch Management – For your computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. Your CyberneticLanka.com service Technicians will monitor and maintain the patches and provide you with reporting as required to make sure your computer system are up to date.



Windows Alerts and Error Monitoring - Things can go wrong with your server system long before you notice them, there may be warnings reported by your server system. These alerts and errors can trigger your CyberneticLanka.com Support Tool to notify our technicians that something may be going wrong. These errors and alerts can also be used to diagnose any problems that might occur on your system.



Network Monitoring/Alerts If your network is down, we’ll know about it. If it is compromised, we will be alerted. We receive instant notification on your behalf for any hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc. allowing us to respond immediately to any unauthorized use.



Network Policy Enforcing – Think how much of your valuable data is exposed on your network to people that compromise the security of your proprietary and sensitive data? Regardless of the type of network you are using, the CyberneticLanka.com Server Support tool can be utilized to secure and protect your valuable.



Microsoft Exchange Mail Server Management – This service is offered Managing and monitoring your Microsoft exchange server system.



Antivirus software Management – Antivirus software is one of the most important programs on your server system. Your CyberneticLanka.com service Technicians will do their best to make sure that your virus programs are running smooth and up-to-date.



Spy-ware/Ad-Aware Management – Spy-ware/Ad-Aware software provides a necessary line of defense against unwanted software, internet pop-ups that have the power to expose your valuable data and destroy the productivity of your users. Your CyberneticLanka.com service technicians will do their best to make sure that your Spy-ware / Ad-Aware program is running and up-to-date.



Email and Backup Policies – Your CyberneticLanka.com Technician provides an outline for email and backup policies to promote the reliable and secure data protection. These polices are a very important part of an overall security plan.



Backup Monitoring – In your server system nothing is more important than maintaining recoverable backups. Your CyberneticLanka.com service Technicians will monitor your backup processes; or help you develop them and monitor them if you do not. We will notify you in the event that your backup fails and work with you to develop a recovery plan.



Consulting for Purchasing – As part of CyberneticLanka.com Support service agreement, your CyberneticLanka.com service Technicians as your advocate will provide you with time and money saving purchasing advice. There are many options on the open market and buying the proper hardware and software can make a huge difference in your ultimate productivity.